Frequently Asked Questions (FAQs)

What is Metabright?

Metabright is a modern online marketplace in Kenya that connects customers, businesses, and affiliates on a secure digital platform for buying and selling products and services.

Is Metabright a legally registered platform?

Yes. Metabright operates as a legally registered business and follows applicable laws and digital commerce regulations to ensure transparency, accountability, and user trust.

Is it safe to buy and sell on Metabright?

Yes. Metabright uses secure systems, verified users, and transaction monitoring processes to reduce risk and promote safe online transactions for buyers and sellers.

Who can sell products or services on Metabright?

Individuals, small businesses, and registered companies can sell on Metabright, provided they meet the platform’s onboarding and compliance requirements.

How do payments work on Metabright?

Payments on Metabright are processed through secure digital payment systems. Transactions are handled transparently to protect both buyers and sellers.

How does the Metabright affiliate program work?

Affiliates earn commissions by promoting products and services using unique referral links. Earnings are based on successful referrals, sales, and qualified referral clicks.

Can affiliates earn from referral clicks?

Yes. In addition to sales commissions, affiliates can earn from referral clicks once they reach a defined activity or performance cut-off set by the platform.

How are disputes between buyers and sellers handled?

Metabright provides structured dispute resolution mechanisms to handle issues fairly and transparently in accordance with platform policies.

Does Metabright support local businesses?

Yes. Metabright is designed to support local and online businesses in Kenya by giving them access to digital tools and a wider customer base.

How can I contact Metabright support?

You can contact Metabright support through the Contact page using phone, WhatsApp, or email. The support team is available to assist customers, sellers, and affiliates.